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Guarantee |
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| We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at (800) 987-8480 or (847)945-0751.
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Sales Tax Information |
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| Every Internet order you place with us will be charged a sales tax of 8%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.
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Order Changes |
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• Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
• If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (800) 897-8480 or (847)945-0751.
• We are also unable to accept cancellations or change requests via e-mail.
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Substitution Policy |
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| Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
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Payment Methods |
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We accept the following payment methods:
Visa
MasterCard
Discover/NOVUS
Diners Club
American Express
House Account
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Privacy Policy/Security |
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This privacy statement has been created in order to demonstrate our firm
commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact
information including your name, e-mail address and mailing address to complete
your transaction.
When you visit our website, we also collect some basic information that does not
identify individual users. We use this information to determine our users
demographics and interests, so that we can better understand and serve our
users.
"Cookies"
Cookies are small files which store certain information about your activity on
the website and are stored on your computers hard drive. Our cookies do not
contain any personally identifying information. We use cookies to let us know
that you are a prior customer, so that you dont have to reenter information you
gave us on your prior visits. Most web browsers automatically accept cookies,
but most allow you to instruct your browser to prevent the use of cookies.
However, if you disable cookies, you will not be able to use certain features of
this website.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in
or opt-out from receiving emails from us. If you opt-in to receive information
from us, we may use your purchase history, contact information and other
registration information to provide you with more relevant information and email
content. We may send emails to our users regarding changes in our services or
other information we believe will be of interest to our users. If you prefer not
to receive these emails, you can send us an email with the subject line no
emails or reply to our email with the subject line no emails.
If you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities on our site,
we may collect such information. We may use that information and other
information that we obtain from your use of our site to resolve disputes,
troubleshoot problems and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns and related
site information with other businesses, but these statistics will include no
personally identifying information.
We may share your information with Teleflora and other reputable vendors for the
purpose of sending out special offers via email and/ or in connection with the
services provided by our site such as the delivery of flowers. Your information
will not be shared for any other purpose and will be kept secured.
We cannot ensure that all of your private communications and other personally
identifiable information will never be disclosed in ways not otherwise described
in this Privacy Statement. For example, we may be required to disclose
information to the government or third parties under certain circumstances, or
third parties may unlawfully intercept or access transmissions or private
communications. We can (and you authorize us to) disclose any information about
you to law enforcement or other government officials as we, in our sole
discretion, believe necessary or appropriate in connection with an investigation
of fraud, intellectual property infringements, or other activity that may be
illegal or may expose us to legal liability.
Security
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control.
All user credit card information is securely communicated using secure socket
layer (SSL) software, which is the industry standard and among the best software
available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format.
Notwithstanding these efforts, we caution you that perfect security does not
exist on the Internet.
Linked Sites
If this site contains any links to other websites, we are not responsible for
the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this
page periodically for changes. By using our site, you consent to the collection
and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
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